Given the run around

On the 2nd of October I received an sms stating that my Discovery Medical Aid stop order had been returned to my account, yet the following day, on the 3rd of October i was sent an sms stating that the exact same amount had been debited off my account. Happy days i thought, I didnt have to worry because my Medical Aid had been paid.

WRONG.

I received and sms and email from my medical aid today (9th October) stating that it had been suspended due to an outstanding balance. So i went ahead and phoned Discovery to find out what the issue was, they answered most of my questions with the one main question being Why my funds never went through, they stated that the bank would know what was meant by RTD Effects not cleared which is understandable. So I then proceeded to phone Standard Bank. I was told that it was Discovery that had not cleared the payment. Even after telling the operator that I was told the exact same thing by Discovery except that it was on Standard Banks side.

Needless to say i phoned Discovery back only to get told that the bank are the only ones to tell me what that error code was and why my funds were not debited.

I am growing more and more impatient at being told that its someone elses fault while i sit here stressing my **** off about getting my medical aid paid and still left with no answers. It highly ****es me off that i was given false information via sms from Standard bank that the funds had been debited a day after the funds had been returned.

This really makes no sense to me and i am highly upset about being given the runaround.