OP
Owen P

1 reviews | Active since Feb 2010

07 Dec 2021, 18:16

Give up your Standard Bank Account and move your money elsewhere.

Standard Bank have become one of the most *********** banks. They spend their time changing the internet banking instead of spending the money on training of some of the most *********** staff I have ever come across. Even after asking for a new Personal Banker, because of the total incompetence of the last one, I still have received someone who has no idea what they are doing? Standard Bank seem to have the idea that your money belongs to them and they will do with it what they choose. Stop and block your account, charge you fees each time they ***** up on your account. I have to say that Capitec are going to be the winners very soon as they have the idea right to look after their clients. Standard Bank deserve to loose as many clients as possible as the days of getting competent client service have sadly gone.

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2021, 03:46
Official
 
Hello Owen
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
 *** 
*** (fax)
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Standard Bank
Standard Bank's reply11 Dec 2021, 11:07
Official
Dear Owen P

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA