1 reviews | Active since Oct 2017
Give me back the money that you stole!!
On Monday, 26 January 2026, just after 11 I went to Cape Gate shopping centre, where I wanted to withdraw R750. Everything went well, until I was asked which account I want to withdraw the cash from. When choosing the savings account on the ATM, it didn't respond, cancelled the transaction and gave me back my Capitec bank card.
Right next to the Standard Bank atm was an FNB ATM and I then tried to withdraw from there, where I was notified that I had insufficient funds....When I checked my banking app, it showed that the Standard Bank ATM took R1000!!
I immediately went to Capitec to report the problem and they logged a ticket, that could take up to 30 Days to be resolved! Now, I don't háve 30 Days to wait as obviously, I need my money! You took it and I want it resolved immediately! It's been 4 Days and Capitec cannot give me an update on the progress and neither can Standard Bank, because according to Standard Bank, they cannot check the progress on the reference number, as I'm not a client of theirs.
After this review, I will be in contact with OBS ( Ombudsman for Banking Services). Not going to play the game they're busy playing
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration this situation may have caused.
We understand how distressing ATM-related issues can be and truly regret that we are unable to assist further in this instance.
As the transaction was completed using a Capitec Bank card and you do not hold an account with Standard Bank, we unfortunately do not have access to the required transaction details or ATM logs to investigate the matter on our systems.
Only the card-issuing bank, Capitec Bank, is able to trace and resolve ATM queries of this nature.
We kindly recommend contacting Capitec Bank directly, who will be best placed to assist you further.
We apologise once again for the inconvenience and thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration this situation may have caused.
We understand how distressing ATM-related issues can be and truly regret that we are unable to assist further in this instance.
As the transaction was completed using a Capitec Bank card and you do not hold an account with Standard Bank, we unfortunately do not have access to the required transaction details or ATM logs to investigate the matter on our systems.
Only the card-issuing bank, Capitec Bank, is able to trace and resolve ATM queries of this nature.
We kindly recommend contacting Capitec Bank directly, who will be best placed to assist you further.
We apologise once again for the inconvenience and thank you for your understanding.
Kindest regards,
Standard Bank Hello Peter Team
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