GIVE ME BACK MY MONEY!!!!

Hi I tried drawing money at the atm on the 25/10/18 and my account was suspend by you, I had to borrow money for my needs as I couldn't access my funds, I went to your branch to find out what was going on and your consultant after waiting for 2 hours told me I needed to provide proof of address, I then asked your consultant if my debit orders would still go off and she rep**** YES IT WILL you can't just access your funds. So I return to your branch on the 1ST with affirdavid, confirmation of banking details and other supporting documents from Markham and Vodacom. I am told that it will not stand as proof of address. I then got a statement from my other bank and my funds were avaliable. Now a month later I am stuck with penalty fees from VodacomR100. 88, TelkomR202.91 and planetfitness.To top it all off you still charge me a R60 per debit order that I now have to pay for debit orders not going off where your *********** consultant told me that it would!!! I would like to know ASAP what standard bank would be doing to correct this!!!