Give me back my money!

Item: Standard Bank
Rating: 1
Author: Rebecca M

on the 11/04 I went to a standard bank ATM to draw money. The cash was not dispensed, even the ATM slip said no money was dispensed. I checked my account and was debited for the amount. this is such an inconvenience from you people. Despite several calls to your call center and visits to a branch. My money is not back in my account. My patience is running very low with you and you unprofessional attitude and lack of urgency in returning my money.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

18 Apr 2018, 06:27

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you as soon as possible to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply18 Apr 2018, 06:27

Official

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

Rebecca M's updateReviewer Update

25 Apr 2018, 11:15

If I could give Standard bank a zero rating, I would! I have been given false promises on when my money would be returned to me. I ask for feedback and get told lies. Apparently my query was escalated, yet there is no change in the feedback. To top it all off, now their *********** staff tell me they loaded my query WRONG and it has to be redone. What nonsense is this. IT HAS BEEN MORE THAN A WEE****

Rebecca M's update25 Apr 2018, 11:15

Reviewer Update