Giovanni Noble: Standard Bank Durbanville - saving Standard Bank

In 2018 Mr Giovanni Noble helped us with my daughter's student loan application at the Cape Gate branch of Standard Bank. This year (2019) I app**** again online, but due to a problem between myself and Telkom (they just did not want to accept that I cancelled my landline), I was blacklisted by Telkom for a while (unknown to myself). When applying for the student loan at Standard bank, I could not understand why my application failed every time. That is when I emailed Giovanni for help. He has since moved to the Durbanville branch, but was still more than willing to help. He contacted me and told me that it was due to Telkom blacklisting me. After I was forced to pay Telkom, I again tried to apply online for the student loan. The system did not allow me to log in. I could also not reset my password. Not wanting to bother Giovanni unnecessary, I went back to the Cape Gate branch. They were totally unwilling to help! I was told online is the only way. I explained that I cannot log on online. I cannot create another profile using the same email address. I was totally stuck. However, NO HELP FROM CAPE GATE.

I was forced to contact Giovanni again. "No problem Mr Rabe, I'll sort it out for you".

And he did... The Standard Bank online facility is STILL not working, but Giovanni made sure I was helped, personally sent the contract to Potchefstroom to be signed by my daughter etc etc.

Standard Bank Cape Gate lost a brilliant ambassador for their bank, and Durbanville gained someone who really cares about their customers. Giovanni Noble certainly went the proverbial extra mile, and should be recognized for excellent customer service.