Ghosting a client

So I want info on my student loan and the bank is not responsive. First when I try and send an email the email address that is on the website is not correct then I say contact me and nobody seems to respond to anything. Now I send another email and still no response. I know there is a pandemic going on but this is just not on. My university needs to be paid by the end of the month and I get no response from the bank after I filled in my application just before Lockdown got extended. So can someone please give me a response on where my application stands.