DA
Daniela A
1 reviews | Active since Sept 2019
15 Jul 2021, 10:00
Ghosted by Standard Bank Canal Walk Home Affairs
I booked and paid to have my passport and ID done through Standard Bank Canal Walk Home Affairs two weeks ago. I show up to my scheduled appointment yesterday and no one was there. The Home Affairs office was empty. The staff did not contact me to inform me of a covid case they had, so the staff was isolating. I had to put in leave from work two weeks in advance for this appointment. This has been an incredibly frustrating experience.
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Replies (3)
Standard Bank's replyOfficial
15 Jul 2021, 23:12Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Jul 2021, 23:12
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
DA
Daniela A's updateReviewer Update
16 Jul 2021, 09:02Thank you. I am hoping you do investigate and let me know the outcome.
DA
Daniela A's update16 Jul 2021, 09:02
Reviewer Update
Thank you. I am hoping you do investigate and let me know the outcome.
DA
Daniela A's updateReviewer Update
21 Jul 2021, 10:19Kindly provide an update.
DA
Daniela A's update21 Jul 2021, 10:19
Reviewer Update
Kindly provide an update.