Geyser replacement - Tomorrow is another day

Almost 3 days later and still no geyser that has burst. Now STD appointed another plumber, I have tenants screaming and threatening. In total, spend nearly 2hours holding on 2 calls to STD, just to speak to a consultant for about 1 minute. Last night Garabo Moduko from STD call centre suggested I speak directly with the insurer, I asked who is the insurer, "Standard Bank" was the reply. He also mentioned my policy does not cover a stay out option, only if the house burn down. An experience, service and assistance I can only describe as "pathetic". Will definitely review my options after the claim. From your ex-loyal client.