SF
Stephanie F
1 reviews | Active since Dec 2018
22 Dec 2018, 10:44
Geyser problems
After writing a review earlier in the week, we finally were sent a plumber on Wednesday 19th. The plumber disconnected our geyser and drained it saying it had infact burst. Day 1 of no hot water. On Thursday 20th the plumber returned to relocate and install the new geyser. He finished just before 3pm and said the electrician would come and connect the wiring. Today, Saturday 22nd, and day 4 of no hot water we still have not had an electrician sent to assist us. My husband has been a loyal customer for almost 20 years, never once claiming for anything and this is how we are treated. We are disgusted with the level of service or lack thereof in our case!
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Standard Bank's replyOfficial
23 Dec 2018, 03:41 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Best regards,
Standard Bank's reply23 Dec 2018, 03:41
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Best regards,