KM
Khangezile M
1 reviews | Active since Mar 2013
04 Oct 2019, 10:04
Geyser night mare
Standard Bank home insurance, A geyer was replaced in August 2019, then earlier this year I noticed a leak from the ceiling, did not take it serious unfortunately it was damaging my wall and ceiling. August I filled for a claim. They sent someone who gave a report that says nothing wrong with the geyer, 2nd day I called again they made me hold for 14min, eventual they sent someone again, came back home geyser was still leaking, they sent someone again. this time they put an extra pipe that goes outside, its dripping water non stop. i loose like 20l of water per day.
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Replies (3)
Standard Bank's replyOfficial
05 Oct 2019, 03:44Hello Khangezile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply05 Oct 2019, 03:44
Official
Hello Khangezile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
********** ********** (fax)
***********
KM
Khangezile M's updateReviewer Update
09 Oct 2019, 09:23Dear Tshilidzi
I am still waiting.....
Please come back with a feed back, if the repairs must be done at my cost just say so and give me a reason. I am still losing litres of water daily.
I am still waiting.....
Please come back with a feed back, if the repairs must be done at my cost just say so and give me a reason. I am still losing litres of water daily.
KM
Khangezile M's update09 Oct 2019, 09:23
Reviewer Update
Dear Tshilidzi
I am still waiting.....
Please come back with a feed back, if the repairs must be done at my cost just say so and give me a reason. I am still losing litres of water daily.
I am still waiting.....
Please come back with a feed back, if the repairs must be done at my cost just say so and give me a reason. I am still losing litres of water daily.
KM
Khangezile M's updateReviewer Update
10 Oct 2019, 07:55Thank you, thank you Hello Peter you are such a life saver and thank you to Kisten Terral from Standard Bank. finally my geyser is sorted.
KM
Khangezile M's update10 Oct 2019, 07:55
Reviewer Update
Thank you, thank you Hello Peter you are such a life saver and thank you to Kisten Terral from Standard Bank. finally my geyser is sorted.