Geyser COMPLAINT NOT HANDLED

I REPORTED MY 3WK OLD NEWLY REPLACED BY STANDARD BANK INSURANCE GEYSER - NOT WORKING!<br> <br> STANDARD BANK GAVE ME CLAIM NO ***6 AT 8:30 YESTERDAY.<br> BY 13:30, THIS WAS STILL NOT ALLOCATED TO THE INSTALLER OF THE GEYSER.<br> GUGY SHOYISA PROMISED TO CALL ME BY 14:00 WITH CONFIRMATION. PROMISING TO HAVE THE CALL FOLLOWED UP ON , STILL NO CALL.BY THIS MORNING<br> I CALLED THIS MORNING, SPOKE TO TSHEPISO WHO REFUSED TO SPEAK IN A VOLUME THAT I COULD HEAR. INSTEAD SHE SAYS SHE IS PUTTING ME THROUGH TO ANOTHER CONSULTANT AND DID JUST THAT.<br> PROFESSOR CAME ON AND WAS EXTREMELY AUDIBLE. WHILE I WAS RELAYING THE INCIDENT TO HIM, THE PHONE WENT DOWN ON MY EAR. ***I IMPLORE YOU TO LISTEN TO THE RECORDING OF THE CALL AND ESTABLISH OF THIE CONTENT OF MY CALL WARRANTED THAT REACTION.<br> PROFESSOR CONFIRMED THAT HOME ASSIST ONLY RECEIVED THE CALL FROM CLAIMS BEFORE 3PM YESTERDAY. I HAD CALLED AND OBTAINED THE CLAIM NUMBER BEFORE 8:30 YESTERDAY!!!<br> I CALLED BACK AFTER PROFESSOR PUT THE CALL DOWN ON ME AND SPOKE TO CHARLES WHO PUT ME THROUGH TO PRECIOUS WHO GOT THE BRUNT OF THE CALL AS I AM STILL HOLDING ON HER LINE RIGHT NOW AND WAITING FOR WHAT SHE SAYS IS THE MANAGER AND TEAM LEADER WHO ARE BOTH NOT AVAILAB