GEYSER BURST

I have a solar geyser. We found the geyser was tripping the mains. Standard Bank sent a plumber. Plumber replaced element. Problem recurred. Standard bank then sent out an Electrician who said the plumbers must sort out as it is not an electrical fault! Plumbers came out - their conclusion water leaking from the Geyser - Geyser has burst. This problem is going on from the 5th January 2016 when this was reported to Standard Bank. Standard Insurance are passing my calls to Home assist. Home assist dont know what is happening! In the meantime I dont have hot water for more than a week!! Can someone at Standard bank please help me!!<br> Claim numbers 16/001085 & HLB***. Extremely Frustrating!!