Getting no assistance about my query

On Saturday 24 February I called Standard Bank's TPS Bureau Services Recalls department to advise them that I was conned into paying money into a Capitec account and would like the funds reversed back into my account. I was told that I need to fill out a Payment Recall form and email it back to them. I emailed the form and got an automated response email saying that Tusokwakhe Langa would attend to my query. I waited for over 72hours without receiving feedback and called them on ***, the consultant that I spoke to put me on hold and spoke to Thusokwakhe and I was advised that I'd be called back within the next day, of which did not happen, I sent an email and got no response. Today 01 March I call the same number again and after spending over 20minutes with Gudani he tells me that I cannot be assisted because Thusokwakhe told him that the Capitec account I sent money to does not exist. Now since they advise that the account I deposited funds in to is non-existent why are the funds not being directed back into my account? This has been a very frustrating experience that I'm receiving regarding my query and would like my issue to be looked at with would like to be given a resolution. This is only my second week having opened my account and this is the service I'm subjected to.