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matthew M

1 reviews | Active since Sept 2012

22 Sept 2015, 14:35

getting monthly charged for a student achiever acc

I went to my Standard Bank branch in Knysna around the 13th of July because of an issue I was having where I am a student but out of the blue started getting charged monthly fees even though I gave the required proof that I am still a student.<br> No one at the branch could help me and over 1 hour trying to get help they said she would create a issue ticket and I will be updated and resolved.<br> Still over 2 months later I am still getting billed and had no response to my queries.<br> What has happened to that ticket and can someone please help me resolve this issue!<br> These are the issues they couldn't tell me what this charge was for and I need explanations<br> 2015-05-30 SERVICE CHARGE ANNUAL S/C*** # 9356 R 135.00- <br> 2015-05-30 MONTHLY MANAGEMENT FEE ACC ***005 ## R 59.00- <br> 2015-06-30 MONTHLY MANAGEMENT FEE ACC ***006 ## R 59.00- <br> 2015-07-31 MONTHLY MANAGEMENT FEE ACC ***107 ## R 59.00-

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Replies (1)
Standard Bank
Standard Bank's reply22 Sept 2015, 16:35
Official
Hello matthew.mare1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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