1 reviews | Active since Jun 2015
Getting Evicted because of their bad service
My mother was depositing money in an ATM to my account on Saturday 30 May and there was a cash jam my mother got a slip saying cash jam & deposit did not go through. I called & laid a complaint same day and was told the money would be in my account on 2 June.<br> <br> On 1 June my mother went to the bank to check progress and they said all was fine I will be paid by 2 June. On morning of 2 June I called and they said the money would be in by end of business day on 2 June. Nothing came through.<br> <br> Today 3 June I went to the bank to check now they say they need to log the claim again and I should be paid by 10 June. This is my rent money and it was due on the first of June. I have already received a warning saying if I don't pay by the end of today I have 20 days to move out. I showed this letter to the lady at the branch, I have been told to just wait for a call indefinitely.<br> <br> I checked 3 times and Standard Bank didn't say anything was wrong with query now all of a sudden it must be re-logged & I must get evicted and wait for 7 more days. Standard Bank does not seem to care about any of this or realise the grave impact of their bad service and slowness on me as a customer.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
