Getting charged, for what?

<p>Hi,</p> <p> </p> <p>I have a Platinum Cheque account with Standard Bank, I must express that I am generally not happy with your service. To start with, I struggled to get a Card, taken from pillar to post. Finally, when I did get a card, I got charged R15 for Posting statement? Do you even have my postal address? My point is, I requested that statements be emailed, who still get statements via posts? Just so you know, I have never received any post from you. </p> <p> </p> <p>I tried to open a Business Account at your Arcadia Branch, guess what? They denied to open a business account for me, I went to FNB, boom, I have a business account.</p> <p> </p> <p>I have 2 instructions:</p> <p>1. Refund me of the R15's you deducted, email me statements from March</p> <p>2. Downgrade this acco**** from Platinum to savings, otherwise close it indefinitely. Its high time I protect my money.</p> <p> </p> <p>I am told that I have a prestige banker, guess what? I have never heard from this person. Oh, by the way, your Arcadia branch does not have a phone, how do we get hold of them without calling head Head Office for call transfer?</p> <p> </p> <p>1. Refund Me, Email statements from March</p> <p>2. Downgrade this account to the lowest you have, or close it indefinitely. Do so today so I can inform HR should I decide to change banks for Salary.</p> <p>3. Thanks.</p>