NP
Nishal P

1 reviews | Active since Dec 2009

10 Aug 2016, 07:46

Getting charged for prepaid purchases when it is included in the monthly fee!

<p>I have been getting charged R1.10 for every preapid re-charge in August 2016. This supposed to be covered in the montlhy fee of R179. I am NOT on the Pay-As-You-Transact option as your 'sevice consultant' thinks I am on! Reverse ALL the charged immediately!</p>

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Replies (1)
Standard Bank
Standard Bank's reply10 Aug 2016, 12:45
Official

Good day Nishal

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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