GET YOUR KID UNEDUCATED OR LOOSE YOUR JOB - TRY TH

On the 29/08/15, my card was swallowed by an ATM and I called the bank to cancel same. On Monday, I reported the matter in their ***** division. On Wednesday, an investigator called me and I requested that they must email the disclaimer which she promised that it will sent the same day and I called today following up. I have not received same until now. I don't think that they understand the severity of the matter and the frustration / anxiety or trauma it cause to the person who lost the money. I am now sitting with a situation of my child being expelled from cr?che due to non- payment of fees and have to take leave to baby sit. Looking at the complaint and the fact that they are aware of cloning (as they call it), to them it is business as usual not thinking about what it is casing to their client. Do they care & empathise with their clientele, I don't think so. They also forget that in order to bank with them we had to work. Looking at the number of complaints that they received for the cloning, they don't seem to be taking any measures. The question is, do you trust them with your money and is it safe to bank with them. The answer that I have is no.