Get your act together or lose a client

I've just come back from Standard Bank Southdale and ****ed is an understatement to how I feel right now. I went to the bank to increase my limit as I need to transfer money onto my other account. The lady who was assisting me, Gloria, said she will log the call and somebody will call me before the 11th (today is the 7th). So what they are saying is I must sit and suck my thumb for the next 4 days when I need to transfer the money. I was in the queue for about 2 hours in that bank and at the end of it all I was not assisted. She then says I must call my business banker, Khanyisa, who's based in Southgate, who in turn acts all important telling me about her being in HER Office with a client. I have no idea if being in HER office is some kind of an achievememt. Right now all I want is my money then after that we can talk about cancelling my account with this ****en clown of a bank. I'm so ****en ****ed, I don't care how tiring it will be to find a suitable bank who still know that we are client...NX.