DH
Douglas H

1 reviews | Active since Sept 2025

13 Oct 2025, 08:03

" Get a SUBPOENA Doug"

Without Prejudice - "Get a subpoena, Doug". How many times has Standard Bank told me that? "POPIA (Protection of Personal Information Act) prevents us (Standard Bank) from telling you what you want to know. The Background. Large sums (hundreds of thousands of rands) were transferred out of my current account without my authorization or knowledge, until years later. The why, years later, is irrelevant to this review. I have the bank statements, which show me these unauthorised transfers. I ask Standard Bank, "What is this all about? Who authorised these transfers? Into what account were these funds transferred? What is the current status of those accounts? Standard Bank's response: " Get a Subpoena, Doug. POPIA does not allow us to tell you anything about those transfers. "What about MY PERSONAL INFORMATION - how is that getting protected? Without that info, I can do nothing about recovering any of those funds. You are protecting the VILLAIN's info by not telling me "Who transferred the money, and into what account did they transfer it- ok, the laws, the law - I go to see a lawyer ( cost involved) to ask him to get me a subpoena instructing Standard Bank to tell me into what Bank and What account did they transfer the money, and then another subpoena ( cost involved) to tell me the status of the account. He tells me, " Doug, you do not need a subpoena. Go to the police station and lay a charge of " Unauthorised transfer" against Standard Bank. Let SAPS investigate and find out all the info the Bank will not tell you. The bank can tell you to go away and get a subpoena, but they cannot tell SAPS to go away and get a subpoena. INCREDULOUS - but I did it. I laid the charge - now we are tying up an already overworked detective to find out what the bank will not tell me. I tell the detective, " Ask them when, why, and who." The detective tells me he needs this bank statement and this correspondence - costs and time involved - If I was a ****mer and I wanted to ***** your money I would arrange to have it transferred out of your account ( easily done -costs involved) and put into my account, where it will thanks to POPIA and the bank be protected until you get a subpoena ( 3 or 4 months if you lucky) which will give me plenty of time to move your money out of my account and hide it an account in k*******stan. The mind BOGGLES - Beam Me Up Scotty

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Replies (1)
Standard Bank
Standard Bank's reply13 Oct 2025, 08:10
Official
Dear Douglas,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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