Get a LAWYER if you want to listen tothe recording

I contacted the Standard Bank UCOUNT early this year and was advised if I were to take 2 extra packages I would moved over to the Tier 4 rewards program. I did exactly that but now I am still on Tier 3, because certain other reward has now fallen off and should I wish to listen to the telephone conversations I have to engage a LAWYER, Who does this? Is this even allowed? <br> <br> Did you know that you need a lawyer to listen to your own conversation because it is now the property of the bank !<br> <br> Why don't they inform you at the beginning of the conversation that you need a lawyer to request the recording...that way you have the opportunity to record the conversation yourself.<br> <br> I need ONE point for the Tier 4 status but need a lawyer first.... for my conversations below.<br> *** - 05/02/2015, *** - 31/03/2015, *** - 05/05/2015, *** - 04/06/2015<br> <br> Highly disappointed with Standard Bank UCOUNT division especially after banking with Standard Bank for more than 20 years. <br> Shaun Naicker