GEMS within a very complacent company

I have been a customer of STANDARD BANK for over 40 years. I have had a bond for more than 30 years and recently we sold our home and wanted to close the bond. What a nightmare.....I was sent from one department to the other, often getting nothing but a message that says we have escalated your request...I have learned that is another way of saying we are again wasting your time Then we moved to ONRUS HERM**** and in desperation I visited the local WHALE COAST MALL BRANCH...What a find...Hybry Swarts and her manager Jenny Jordaan were absolute gems...the epitome of great staff members with the good of their customers at heart. Within 2 weeks they had organized round table telephonic meetings with the departments that were not talking to each other and the problem was solved. What STANDARD Bank had not been able to achieve in almost 5 months was solved. Our heartfelt thanks to these two very capable and efficient staff members We are so grateful. RATING for STANDARD BANK is terrible...but these valued staff get a DEFINITE 5