Gemors and RipOff

I have funding from Vehicle and Asset Finance it has been terrible experience, I am sitting with Proof of Payments, since 2017 September, my account has not been updated for the whole year. I called to enquire at VAF, they send me to the branches where my husband has been paying inside the bank, at the branch, the cashier could see the payments but the VAF Rep insisted they cannot do anything they want to speak to the account owner, myself, who is off-sick, and besides, I spoke to VAF and they were the ones who said I must go to the branch. I hate VAF and whoever own it will one day Rot in Hell for this cruelty.