GCINA KEPT ON ON HOLD FOR OVER 30MIN..ATM SWALLOWED MY CARD

I need help ,I know it might not be your department but you were so helpful the last time I was struggling to get service from Standard Bank. My card was swallowed by an ATM on 02 Nov , I blocked it on the app and ordered a new one . I followed up on the 8th by calling the customer service number and was informed the card will be delivered at Protea Gardens ,I requested that it be delivered to ****arney Mall as I no longer reside in Protea . I chose ****arney Mall as my preferred branch on the app as well .

I am currently on a second followup call and have been holding now for 26 minutes and counting , being assisted by Gcina who just informed me that the previous consultant cancelled my order ,so she has to start all over again and order the card . I m really struggling without a card guys . I need to get a new one asap .