RK
Roxanne K
1 reviews | Active since Aug 2015
07 Nov 2022, 15:58
GATVOL - STANDARD BANK S*U*C*K*S!!!!
So after complaining on Hello Peter and after false promises that my query will be sorted, I was allocated two very special staff members from Standard Bank to assist me with my query....Guess what? Just as useless!!!
Thank you so much Mthembu, Rejoice RE & *****ba Wendy Tambuki for your great customer service. I rate you a Full -5 out of -5!!!!!!!
Please note that due to my father being a Prestige Banker we have had no alternative but to quote his banking elsewhere due to your PATHETIC customer Service.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
07 Nov 2022, 16:14Good Day Roxanne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply07 Nov 2022, 16:14
Official
Good Day Roxanne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RK
Roxanne K's updateReviewer Update
28 Nov 2022, 14:11So my issue still has not been resolved? My father was approved for the bond and Rejoice keeps communicating to the attorneys that he has been declined???? What on EARTH are you people doing??? Do you have a job position available for me cause id also like to earn a salary for doing absolutely NOTHING! Gorden has called my dad twice and it has just been left there, We will be moving to FNB - We are already pre-approved. Standard Bank is USELESS!!!!!!
RK
Roxanne K's update28 Nov 2022, 14:11
Reviewer Update
So my issue still has not been resolved? My father was approved for the bond and Rejoice keeps communicating to the attorneys that he has been declined???? What on EARTH are you people doing??? Do you have a job position available for me cause id also like to earn a salary for doing absolutely NOTHING! Gorden has called my dad twice and it has just been left there, We will be moving to FNB - We are already pre-approved. Standard Bank is USELESS!!!!!!
Standard Bank's replyOfficial
28 Nov 2022, 14:49Good Day Roxanne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Nov 2022, 14:49
Official
Good Day Roxanne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
RK
Roxanne K's updateReviewer Update
29 Nov 2022, 09:05So now what Standard Bank - you reply on Hello Peter and then all "resolved" so when is someone going to sort this out?
When exactly will your team be in touch? This matter doesnt need to be investigated it should still be open!!!!
Cant complain about service cause their is absolutely no service! No one follows through that their job has been done - INCOMPLETE WORK IS WHAT STANDARD BANK OFFERS....
When exactly will your team be in touch? This matter doesnt need to be investigated it should still be open!!!!
Cant complain about service cause their is absolutely no service! No one follows through that their job has been done - INCOMPLETE WORK IS WHAT STANDARD BANK OFFERS....
RK
Roxanne K's update29 Nov 2022, 09:05
Reviewer Update
So now what Standard Bank - you reply on Hello Peter and then all "resolved" so when is someone going to sort this out?
When exactly will your team be in touch? This matter doesnt need to be investigated it should still be open!!!!
Cant complain about service cause their is absolutely no service! No one follows through that their job has been done - INCOMPLETE WORK IS WHAT STANDARD BANK OFFERS....
When exactly will your team be in touch? This matter doesnt need to be investigated it should still be open!!!!
Cant complain about service cause their is absolutely no service! No one follows through that their job has been done - INCOMPLETE WORK IS WHAT STANDARD BANK OFFERS....
Standard Bank's replyOfficial
29 Nov 2022, 10:05Good day Roxanne
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Nov 2022, 10:05
Official
Good day Roxanne
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
RK
Roxanne K's updateReviewer Update
30 Nov 2022, 08:38Seriously Standard Bank what is your excuse now?? 2 Full days an no contact!!!!! What happened to TCF?? Absolutely no-one is getting back to us - why???????
RK
Roxanne K's update30 Nov 2022, 08:38
Reviewer Update
Seriously Standard Bank what is your excuse now?? 2 Full days an no contact!!!!! What happened to TCF?? Absolutely no-one is getting back to us - why???????
Standard Bank's replyOfficial
30 Nov 2022, 09:07Good day Roxanne
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the delayed response.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the delayed response.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 Nov 2022, 09:07
Official
Good day Roxanne
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the delayed response.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch with further feedback.
Sorry for the delayed response.
Kind regards
Standard Bank Help Centre
***
RK
Roxanne K's updateReviewer Update
30 Nov 2022, 09:26SAME AUTOMATED REPLY EVERYTIME - WHY DOESNT STANDARD BANK JUST DO WHAT THEY GET PAID TO DO? ITS NOT LIKE THIS IS FOR FREE WE PAY BANK FEES FOR A REASON!!!!
RK
Roxanne K's update30 Nov 2022, 09:26
Reviewer Update
SAME AUTOMATED REPLY EVERYTIME - WHY DOESNT STANDARD BANK JUST DO WHAT THEY GET PAID TO DO? ITS NOT LIKE THIS IS FOR FREE WE PAY BANK FEES FOR A REASON!!!!
Standard Bank's replyOfficial
30 Nov 2022, 11:26Good Day Roxanne
Please note we have sent your concerns to the relevant department.
Kind Regards
Standard Bank Hello Peter Team
***
Please note we have sent your concerns to the relevant department.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Nov 2022, 11:26
Official
Good Day Roxanne
Please note we have sent your concerns to the relevant department.
Kind Regards
Standard Bank Hello Peter Team
***
Please note we have sent your concerns to the relevant department.
Kind Regards
Standard Bank Hello Peter Team
***