RD
Robert D

1 reviews | Active since Dec 2015

15 Dec 2015, 11:34

GATVOL - Moving to another bank

HI<br> I have been back in RSA for 8 weeks now after working in NZ & OZ for 7 years. Since being back I have experienced almost no good service from Stabndard bank. Basically the only thing that went really smoothly was the FICA.<br> My card has been put on hold a few times now, I phone in and there is NO RECORD of why, who or when it was done. To make things worse, once when I was entering my card details, the systeme stated my card did not exist. When I phoned card division, I read them my card number about 4 times, was put on hold for 10 min withoutr reason and was eventually told that I put the number in wrong on the system. (basically being called a ****), When I read the number off my computer screen (fortunately it was still there) I had correctly read it. AGAIN no explanation as to why my card did not work.<br> For this I pay 8 times the price that I paid for similar banking in both NZ & OZ (or actually of what I would have paid as they waived the fees because $$ was coming into the bank). It is rediculous. I have now moved on to another bank after 31 years with Standard Bank.

0
Replies (1)
Standard Bank
Standard Bank's reply17 Dec 2015, 09:59
Official
Hello RMJD,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
***
*** (fax)
***