Gatvol account holder

I have never had an experience worst than this from the only Bank that I ever had. I visited the Zevenwacht branch last week to apply for a credit card. The consultant told me I was approved and the card will be delivered within 5-7 working days. I just spoke at Yusuf at the branch, who told me that the application is on my profile but not the amount I was approved for. Yusuf promised to call me back with feedback but obviously did not do so. After numerous phone calls , been on hold for hours and this is the service I get. A bank I have been with since I started working and have all accounts with. I am really shocked by the choice, but to switch my account including my Home Loan to FNB. I am done with Standard bank and their *** service. I am gatvol now. Goodbye!