Gatvol

I am totally applaud by the service myself and my husband received from Standard Bank! We have been trying to get a holiday on our bond since the 7th April 2020 which was guaranteed and confirmed. We then called in later the week as we did not receive any written confirmation, then was told that they were having problems with their system. Then on the 28th they nicely debited the bond from my husband's bank account. Now after numerous attempts of calling them and being transferred to different departments still nothing! Every agent we spoke to says that they cannot see any notes on their system from previous calls that have been made. We have asked them for a refund three weeks ago already. ***!!! How the hell can a financial institution run like that? I am totally lost for words! We were promised a payment holiday on our bond for three months. Can Standard Bank not see what's happening in our country...I lost my job due to this pandemic. How the hell are we supposed to cope, do they want us to go hungry? They are so damn eager to give out credit, but why can they not assist us now in this period! Totally disgusted! Please Lord help South Africa!