SM
Sonje M

1 reviews | Active since May 2010

18 Oct 2016, 17:43

Garagre Card charge not refunded

<p>Cancelled the new garage card before they delivered, I have been billed for it and have tried many times even through the branch to get it refunded - Not working out - am very frustrated</p>

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Replies (3)
Standard Bank
Standard Bank's reply20 Oct 2016, 13:25
Official

Good day Sonje

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply21 Oct 2016, 08:23
Official

Good day Sonje

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply31 Oct 2016, 10:18
Official

Dear Sonje

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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