Garage Statements a problem.

I do not receive statements on my Garage Card. I have been trying to have the issue resolved via telephone to Card Division, however to no avail. All I am told is that it was sent on specific dates. I do receive my Credit Card statement twice and I do receive my cheque account statement twice as well as my business cheque account statements. But not my Garage Card Statement. I called again today, after half hour of conversation and holding on, I eventually gave up. I never know how much to pay or what my balance on the account is.