1 reviews | Active since Aug 2018
Garage Card Annual Fees.
Recently there appeared on my statement 2 charges of R720.00 rand each. Finding this suspicious I contacted to the SB call center to query the amounts. I was told that the charges were for the annual fees for the 2 garage cards linked to my account. Firstly, in the what must be the last five years I have had no correspondence or notifications concerning or been issued with a garage card. Secondly, the one card is a duplicate card on the same account. So what now, what I thought was suspicious activity turns out to be my own bank. How can I be charged for a service I did not receive? Why 2 charges for the 1 facility? Lastly R720! for a card. I have cancelled the cards, but insist that that Standard Bank at least refund the 1 charge.
Totally disgusted. Dave Rapson
Thank you for alerting us to this. We have escalated the matter to the Card team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the Card team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
One of our consultants made an unsuccessful attempt to get in touch. You will receive a link to a survey where you can rate the service provided by our team within the next few days.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***
One of our consultants made an unsuccessful attempt to get in touch. You will receive a link to a survey where you can rate the service provided by our team within the next few days.
Do not hesitate to contact us if you require any additional help.
Kindest regards
Standard Bank Hello Peter Team
***