Fustrating

I am extremely dissatisfied with Standard bank, I made an immediate payment to my Capitec account on Wed 15Dec, the funds have not reflected to date, no one knows what is happening, I tried getting help from your twitter and Facebook pages that was a waste of my time, I have spent over R200 on calling your customer service, that to was a waste of my time because no one can tell me why the funds have not reflected, I used my last petrol to visit a branch and they also have no clue why the money has not reflected, I am at my wits end, I really need that money, if I didn't I would not have made it an immediate payment. I need standard bank to refund me the immediate payment fee and to tell me where my money is.