Further Inefficiency from Standard Bank

Recently a Hello Peter review was lodged due to loss of Income and interest on a transfer of a R25million Property deal. Standard Bank lost the Title Deed on one of the erfs. This situation was stressful enough I have just received an Account from my attorneys after the eventual successful transfer of the Properties that Standard Bank have charged me all the fees for the ref filing of the title Deeds which they lost. This comedy of errors has been so stressful and frustrating as all the Stabdard Bank Consultants with whom I have discussed this issue promise to call back and then you don’t hear from them. This last issue wherein they are billing me for Title Deeds which they lost has been the final blow and there is no follow through from Standard Bank. How can Standard Bank treat their loyal Customers? I am currently in England therefore my telephone No has a 0044 Prefix