Further bond application

I app**** for a further loan on my existing bond in November of 2017 through my personal banker Isaac Moabele who is at the alice lane sandton branch,all the information that he needed from me was recieved by him in due time he then said to us that the application process would take 7 working days and after 7 days we contacted him to find out how far the application was we were told the application was captured incorrectly and that we would have to start again with the application we did so and waited another 2 weeks again we had to be the ones to contact him for an update only to find that he no longer works at that branch and our application was now pending. It's February 2018 now and im told i have to start afresh with the same application cause again no one can trace now far the application is or whether or not it was even captured