Furious

My daugthers card was ****** in a shopping mall on the Friday without her noticing. Saterday when she wanted to use it she saw for the firt time. She did not received any sms that stuff was bought with her card. When going into the app almost R12 000 online purchase was done. It was reported by now they are saying they cannot confirm that it is not her that done the purchase. She is in a state as this is money for her studies.