1 reviews | Active since Aug 2016
Furious
<p>What an embarassment to sit in a restaurant with a client and your creditcard gets declined! When I got home and tried to login to my account the balance showed as R0-00. On phoning you call centre I was curtly told that my card had been blocked due to FICA. After almost twenty years as a Standard Bank client I expected a little more than this. No notification that it was due, no warning that they card would be blocked, nothing! I find this totally unacceptable and will most definitely rethink my relationship as well as that of my business with you. Come to think of it, I have had nothing but trouble from Standard Bank during the past year. Investment account statements going awol, consultants not sticking to arranged meetings etc. Maybe it's time to move along.</p>
Dear Awie Thompson
Thank you for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Awie Thompson
Thank you for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
The block was lifted but I'm still in the dark as to why this happened and why I did not receive any notification from the bank advising me that Fica was due.
The block was lifted but I'm still in the dark as to why this happened and why I did not receive any notification from the bank advising me that Fica was due.
