AT
Awie T

1 reviews | Active since Aug 2016

25 May 2017, 11:31

Furious

<p>What an embarassment to sit in a restaurant with a client and your creditcard gets declined! When I got home and tried to login to my account the balance showed as R0-00. On phoning you call centre I was curtly told that my card had been blocked due to FICA. After almost twenty years as a Standard Bank client I expected a little more than this. No notification that it was due, no warning that they card would be blocked, nothing! I find this totally unacceptable and will most definitely rethink my relationship as well as that of my business with you. Come to think of it, I have had nothing but trouble from Standard Bank during the past year. Investment account statements going awol, consultants not sticking to arranged meetings etc. Maybe it's time to move along.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply30 May 2017, 14:00
Official

Dear Awie Thompson

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

AT
Awie T's update30 May 2017, 16:16
Reviewer Update

The block was lifted but I'm still in the dark as to why this happened and why I did not receive any notification from the bank advising me that Fica was due.