1 reviews | Active since Jan 2017

21 Jan 2017, 09:29

FURIOUS!!!!

<p>FURIOUS! I have never experienced such useless service!I am an expat in Qatar! I requested a new card while in the country in July as my card was expiring in Jan 2017 and asked it to be sent to my home branch! Updated my information with my international number, my sisters number and my parents home number. They registered me as being an expat! Twice!plus changed my name when I got married for 3 years in a row and it never got updated!!!!!!! Every time I went back to the bank the details were wrong! Then they proceeded to send my card to DURBAN? What the hell? I haven't lived in durban for 4.5 years and I told them 4.5 years ago to move my branch. Ack to port Alfred!!!! The home town of my parents! I have not been to durban in 4.5years! Then I requested my card to be sent to sandton city so I could collect with my sister. It never arrived before I left the country so I arranged signing rights for her! Now the card gets sent to sandton, again a different branch! What the freaking hell? How can you send a card to different banks that were never requested! Now I have no access to internet banking because my card expired! And you won't give my sister the card? Are you kidding! Standard Bank has failed in so many ways and if my sister did not work for you I would have given you a piece of my mind!!!!! My number is + ********** 5830 and I expect a call from someone to fix this! Asap!!!! </p>

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Replies (2)
Standard Bank
Standard Bank's reply23 Jan 2017, 10:20
Official

Good day Kelly Brittle

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Jan 2017, 15:01
Official

Dear Kelly Brittle

Thank you once again for your posting.

I refer to my email correspondence and you are more than welcome to liaise with me should you have any other concerns.

Kind regards

Clint Petersen

Complaint Resolution Centre

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