BA
Briony A

1 reviews | Active since Feb 2021

04 Jul 2021, 13:42

Furious

My husband has a standard Bank account, he had a Debicheck mandate loaded on his account of a company called finchoice who he did not give the company nor standard Bank the right for deductions of. He has been retrenched from his current employer and cannot afford to stil have debit orders like this going off his account as he has a family of 4 to support. He called in twice on Saturday using up all his airtime to get someone to assist him in doing the reversal of finchoice for the amount of R1700 that was deducted on the 3 July, no would assist him. Very poor service from standard Bank, you expect your money to be safe but its not! He will be closing his account with standard Bank if this matter is not sorted out. He can find a more trustworthy bank somewhere else! I would not recommend standard Bank to anyone.

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Replies (1)
Standard Bank
Standard Bank's reply04 Jul 2021, 23:43
Official
 Hello
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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