Funeral policy claim

I am extremely disappointed with the way Standard bank insurance has dealt with my late brother's funeral policy claim. My late brother had a life policy, a funeral policy and a home loan with Standard bank. When my brother passed away in July 2002, we tried claiming but were told that the policy number was linked to another person and not my brother. They also told us that the policy was in arrears and requested that we update it which we did.

The issue was resolved and the bank settled the home loan amount. But they never paid the funeral policy. I have for the past 23 years been trying to recover the amount without success. Everytime I get told of a new issue or get transferred to a new person who doesn't know what is happening. I am deeply hurt and helpless.