FUNERAL PLAN THAT WONT BE FIXED

Hi, I am writing once again with frustration... I put forward a complaint last year in August about my mothers funeral policies that she took up with Standard Bank in April 2015 that were not fixed, regardless of the number of calls she made to have them fixed, regardless the number of times she went to the branch they were still not fixed... Today, march 2016, my moter still has the same problem, her policies were captured incorrect, her policies have no beneficiaries, some of the date of births are incorrect. <br> Yesterday she took time out of her diary and she spent 3 hours at the branch trying to have this fixed, but still it was not fixed. She is been sent from pillar to post, they keep on telling her tht they will contact her and nothing ever happens. So for the past 11 months my mom has been paying premiums amounting to R500 on different policies but no one has taken her seriously to fix her policies. <br> What needs to be done???? I am sick and tired of this. You are taking your clients less serious that you should. Call her and fix your mess