Funeral Plan-FNR***

I have a funeral policy with Standard Bank from 02 May 2001 until now and I have never made any claim. I noticed this year that they have stopped to debit my account since from June 2018 if I'm not mistaken. I have sent several emails to enquire the reason behind non debiting of the premiums, I have not received any response. I took it upon myself to call an find out what was going on, the consultant said Standard Bank was blocked by FNB that is why they were unable to debit my account. I did check on my app and there was no such, I did call FNB as well to double check with them and they also confirmed that what was said by the consultantfrom Standard Bank was not true.

As the bank has decided to stop the debit orders I hereby would like to request that they re-imburse me all the premiums that I have paid for, for all the past years so that I can be able to pay for my premiums somewhere I will be valued as customer.