GD
Gail D

1 reviews | Active since May 2013

06 Nov 2015, 16:26

Funeral plan cancelled with notification

To Standard Bank<br> <br> I took out a Funeral Plan with Standard Bank more than 10 years ago, which my daughter has been paying by putting the money into my account each month.<br> On the 3rd November 2015, I went into Standard Bank because I wanted to enquiry some information on the policy.<br> To my surprise, I found out that the policy has been cancelled without my knowledge. I then asked to speak to a Manager because I had received no notification about this.<br> <br> The Manager could not help me and said that I would have to call the company that holds the policy to enquire about why the policy was cancelled.<br> I asked my daughter to be present and I made the call around 2:30.<br> <br> <br> They told me that it can be reinstated but I would have to pay for the 4 months outstanding fees and that there will be a waiting period of 3 months.<br> I am very upset about this because I was not informed and if

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