Funeral Insurance Policy Complaint.

Afternoon Sir or Madam

I am not very happy with the service I am getting. In December 2020 on the 3rd, I changed Debit order date and changed banking details. Till today one policy has not been changed. I spoke to Amandla. Reference number: my ID number.

I am paying for three policies.

I changed debit order date from 1st of every month to 7th of every month. I changed banking details for all three from Standard Bank to First National Bank.

I was able to change other two but the other one was not changed. Why is that?

I need this matter resolved urgently please.