Funeral Claim

We have been waiting for feedback from Soshanguve Crossings Manager. Not sure if it's Lebogang Tlou or not. The manager promised to call one of the signatories of Are kopaneng burial society regarding a claim that was done for a group scheme funeral Claim which was submitted on the 08th of January. The second week is almost over. We need feedback regarding the system error that occurred last Friday. A big company like standard Bank is giving us 8 days waiting period on top of the waiting that have already occurred. When money was deducted there was no system glitch but when it is time to pay we hear of all the stories. Who must be called to assist us. We made loans to cater for the funeral arrangements. We need those funds as soon as possible to settle the loans.