Funeka and Sim should be made aware of this lack of service especially for CRC

After trying to call standard bank and waiting for hours and even logging a hello Peter, standard bank still ignores me. It is such a pity that clients have to experience this type of service. Clients know everyone is busy but to be ignored is quite disturbing. Standard banks response to my hello Peter, was we are sorry you feel this way but we are working on doing beter for any further queries please contact us. No call back from standard bank no explanation as to how far my query is, just a blanket response. Why must I send Funeka an email to get a reply. Why do I have to expose your CRC division on their blanket reply to get a response. It's ridiculous. Why do clients have to resort to social media to get a reply. I didn't cause the ***** on my account, your suppose to protect my details and I don't do online shopping. All I wanted to know was if you were working on my ***** query, it's been more than 14 days and still no ***** investigation officer has called and I can't get through to your ***** call centre what more must clients do when your very own CRC division response is " don't make your problem ours" wait for a response. Yes we said 14 days but it could be 2 month or it could also be eventually. This is really ridiculous and that fact that you have to email Sim or Funeka to actually get someone working on the complaint is ridiculous.