TM
Tswalo M

1 reviews | Active since Aug 2020

02 Aug 2020, 20:56

Funds reversed without proper procedures being followed

Extremely dissatisfied and totally outraged at what one of the employees at Standard Bank Westgate Mall by the name of Melanie Riaman who not only reversed my FUNDS but also flagged my funds as ********** because I had received money from a KZN ATM.firstly she didn't even let me know she's my personal banker,2)she calls me and gives me this unwelcoming tone asking about the funds and said "so I was massaging them all the way from KZN "3)she asked if I have an Invoice I said yes,I asked her to send me an email with her email address for me to send the invoice to 4)no email was sent from her and my funds were reversed 5)so trying to find ways to get bread on the table and help out my mother who's a single parent and supporting household of 7 people is wrong because I received funds from KZN? 6)funds were deposited on Saturday the 25th of July and since then she decides to call on friday just hours before knock off time and reverse MT MONEY? ON WHAT GROUNDS??? 7)so trying to create employment especially during these trying times is wrong especially when alot pf people have or about to loose their jobs because of the COVID-19 pandemic 8)How does she know that whoever my contact rendered were for his/her own personal gain he ce why money was paid into my account 9)Why must I be accountable for what the next person does ?My responsibility is what I do and the jobs I do...why if then those "funds that were fradulent "have me suffering for them? 10)why aren't those they suspect being investigated and not involve me ? 11)My work is on hold because of thie Melanie Riaman from Standard Bank Westgate Mall Branch who not only compromised me and my family but other families too who need their stock/supplies and services. 12)Why must my children suffer because this Melanie Riaman jumed and concluded "*****"as if I made a deal with her or some sort or I owe her something what's crazy is I don't even know her. 13)So tell me Melanie Riaman how am I supposed to work now since you decided to reverse money that I worked hard for without proper research? 14)Were you there when I spent sleepless nights drafting and sendingproposals to anyone and everyone asking for referrals and building contacts Yes even in KZN,Were you there when I had to borrow money just to go meet potential sponsors and constantly beg for money from my mother who is forced to work because supporting a household of 7 people left her no choice especially because I'm trying to ease her off that pressure because it's not fair she should be resting but she's out there in these trying times just so that we don't go to bed hungry did you think about that before you reversed MY MONEY without proper procedures being followed? 15)Were you there when I had to ask my Father just for some MONEY to buy my daughter some diapers all because you decided to reverse my money that I worked hard for and have to listen to him shouting at me that it's not his problem? 16)were you there when I'd walk carrying my daughter just so I could go send a proposal at different places all because the money I had I used to print the documents and didn't have money for taxi fair? 17)Tell me also Melanie Riaman how is it my business what or how people send me money? When all that matters is what I did.. If I were involved in those activities then yes flag the account with the necessary research I'm ok with that..But you reversed MY MONEY without proper procedures being followed and Now not only is my Business suffering and my reputation suffering,my daughter too is suffering because now she's still without diapers because of You.. So just the same way you reversed my money you will put it back and follow proper procedures because you just ASSUMED (made an Ass out of you and me) and jumped to ***** without proper procedures being followed.

It's one thing trying to attack me or my business but it's another thing when my daughters livelihood is being messed with especially with someone who just reverses peoples moneywithout following proper procedures.. The only person doing *****HERE is you and I'm worried...how many other clients have been flagged ***** because you just assume without having proper research done.Your the one that needs to be investigated because your fooling around with people's livelihoods all because your taking out your frustrations from home and brining them to work which affects us who are trying to reduce the pressure at home with only one bread winner..

I want my money back into my account by the end of Monday just the same way you reversed it and follow proper procedures.

If you can't rather stay at home because you clearly don't know what your doing and messing with people's livelihoods.. It's people like you that are giving Standard Bank a bad name and causing Standard Bank to loose valuable customers all because you assume **** and not do your research because accordingly to you one can't have contact's or referrals anywhere because the minute you do it's regarfed as *****...aibo wenja!! Uyanya nje...ngifuna imali yam mina..and carry on with your investigation but leave my money out of it.

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Replies (2)
Standard Bank
Standard Bank's reply03 Aug 2020, 03:07
Official
Hello Tswalo
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Aug 2020, 15:33
Official
Dear Tswalo M

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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