MH
Mpho H
1 reviews | Active since Aug 2020
27 Feb 2021, 09:47
Funds payout delayed
I app**** for pension backed up lending late last month. The agent helped me so smoothly until I was notified about the approval and told that the funds will be paid out within 10 working days after signing the contract. I did a follow up, I was told to wait for another 3 days but I still haven't received the funds. I really need to use the money.
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Replies (2)
Standard Bank's replyOfficial
28 Feb 2021, 03:29 Hello Mpho, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply28 Feb 2021, 03:29
Official
Hello Mpho, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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MH
Mpho H's updateReviewer Update
01 Mar 2021, 13:20My issue is not resolved. I called the complaint department again all they say is that my matter has escalated.
MH
Mpho H's update01 Mar 2021, 13:20
Reviewer Update
My issue is not resolved. I called the complaint department again all they say is that my matter has escalated.