Funds not safe with Standard Bank

Your money is not safe with Standard. I recently had a phishing scare and so put an immediate hold on my card. I was advised by the Standard Bank ***** dept that I should send details of the company I had suspicions about to their Phishing Department who would investigate to find out of the company was legitimate or not. I did this. Repeatedly. To date I have received no response from the Phishing Dept which does not seem to exist. I asked the ***** dept to intervene and escalate. They said they were unable to do either as it was not their dept. I was told that if I lIft the hold on my card Standard will accept no liability for losses., despite their failure to investigate. I asked if it was not better to investigate suspicious activities before they resulted in *****. I was told it was, but there was nothing they could do if their Phishing Department chose not to do its job and investigate. I asked if I noticed any unauthorised transactions on my account, would Standard be able to reverse them and within what time period? I was told they didn't know and couldn't fInd out. They didn't think so. Their only job would be to open a ***** case for their "investigating unit" (which probably doesn't exist or function either). So if you are victim of phishing (or fear you may be) and a client of Standard Bank you are basically *****ed. They do not have ANY SYSTEMS OR QUALIFIED PERSONNEL IN PLACE TO PROTECT THEIR CLIENTS FROM PHISHING. Be warned.