Funds not being cleared by Standard Bank

Standard Bank is the worst! Airbnb refunded me my money (two separate payments) on the 1st of July and they sent me all the proof that the refund was done. I called Standard Bank about an hour later to ask Whats the turnaround time to receive the funds, the consultant confirms that they can see the funds and they are pending, he says it take 24 to 48 hours for them to reflect. Only one of the two payments reflected into my account. When I call the bank I’m sent from pillar to post. Nombuso from the card authorisation department on 03/07/2025 08:39 said that she was going to escalate my issue to a department that can release my funds, she promised to call me back after two hours which never happened. I made other calls after to follow up on the promise made to me and the consultants are saying there’s no escalation done. When I ask about why my funds aren’t reflecting in my account they say they don’t know. They expect me to just wait for the funds to clear whenever they do. The service is horrible.